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FPX Experience Management.

Creating a simpler, better experience

Buyers’ expectations have changed ...

In today's competitive business world, buyers and sellers are independent agents, and the journeys customers take to engage with your business are complex and rapidly changing.

Customers now reach your business how, when and wherever they want - whether that means engaging with a salesperson, working with partners, or completing transactions independently through ecommerce. Customers are empowered and have rising expectations for their digital experiences.

To unlock the potential value of these empowered customers, businesses must streamline the customer journey and deliver a consistent, enjoyable experience for all users.

Discover how CPQ is helping businesses deliver a better user experience by downloading Forrester's Wave: Configure-Price-Quote Solutions, Q1 2017:

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UX CX CPQ

CPQ helps you overcome the challenge of delivering a better user experience ...

For many businesses, it's a constant struggle to rise to the challenge of better experience management. Their current processes and tools are disconnected — spanning the front, middle, and back offices. They plan initiatives by system, feature and function — they are so focused on using discrete technologies to solve isolated problems that they create siloed, fragmented solutions that fail to consider the entire customer journey.

At FPX, we simplify buying and selling processes with CPQ solutions that make it easier for you to sell and for your buyers to research and buy your products.

With CPQ, customers are guided toward products and configurations that best meet their needs, dealers and distributors can efficiently optimize inventory and pricing, and salespeople are enabled to quickly develop accurate quotes and increase order velocity.

Like your business, we're focused on making the process and buying and selling simple, easy, efficient and... well, people-centric.

Customer Experience Map

Choose Experience-Driven CPQ ...

At FPX, our CPQ solution harmonizes complex features and functions; unifies diverse roles, systems and data sources; and automates processes and workflow with predictive analytics and machine learning.

By adopting an Experience Management strategy through CPQ, businesses unlock the value of today’s empowered customer - maximizing engagement and loyalty, increasing margins and decreasing costs.

Experience Management Strategy

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CX/UX matters in a B2B world

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CPQ is a hot topic because of the value it brings...

As Millennial influencers and decision makers become more pervasive, sellers must finesse their outreach and engagement across the life cycle. Authenticity and trust will be rewarded, while overly aggressive and generic approaches will likely be rejected.
Mary Shea

Mary Shea

Forrester

FPX understands the importance of B2B CX and has plans to simplify and unify these experiences across channels...to enhance the solution with direct, indirect, self-service, and fully automated buying channels in mind.
John Bruno

John Bruno

Forrester

Rising customer expectations transform the channels that B2B firms must serve with a consistent, high-quality user experience.
Forrester Research

Forrester Research

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map Minneapolis, Minnesota
Normandale Lakes Office Park
8300 Norman Center Drive
Suite 1275
Minneapolis, MN 55437

map Mankato, Minnesota
Brett's Building
11 Civic Center Plaza
Suite 310
Mankato, MN 56001

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