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FPX Experience Management.

Leveraging CPQ to create a better user and customer experience

Buyers’ expectations have changed ...

In today's competitive business-to-business (B2B) world, buyers and sellers are independent agents, and the journeys customers take to engage with your business are complex and rapidly changing.

Customers now reach your business how, when and wherever they want - whether that means engaging with a salesperson, working with partners, or completing transactions independently through ecommerce. Customers are empowered and have rising expectations for their digital experiences.

To unlock the potential value of these empowered customers, businesses must streamline the customer journey and deliver a consistent, enjoyable experience for all users.

Find out why UX/CX is driving innovation across the CPQ space by reading Forrester's Wave: Configure-Price-Quote Solutions, Q1 2017:

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UX CX CPQ

Rise to the challenge of delivering a better user experience ...

For many businesses, it's a constant struggle to rise to the challenge of better experience management. Their current processes and tools are disconnected — spanning the front, middle, and back offices. They plan initiatives by system, feature and function — they are so focused on using discrete technologies to solve isolated problems that they create siloed, fragmented solutions that fail to consider the entire customer journey.

At FPX, we simplify intricate buying and selling processes with technical solutions that align to modern customer expectations. We enable businesses to reduce complexity while creating a cohesive experience for all users, across all channels and touchpoints.

Customers are guided toward products and configurations that best meet their needs, dealers and distributors can efficiently optimize inventory and pricing, and salespeople are enabled to quickly develop accurate quotes and increase order velocity.

We call this people-centric approach to solving complex technical challenges Experience Management.

Customer Experience Map

FPX Experience-Driven CPQ ...

Our enterprise CPQ solution harmonizes complex features and functions; unifies diverse roles, systems and data sources; and automates processes and workflow with predictive analytics and machine learning.

By adopting an Experience Management strategy through CPQ, businesses unlock the value of today’s empowered customer - maximizing engagement and loyalty, increasing margins and decreasing costs.

Experience Management Strategy

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CX/UX matters in a B2B world

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CPQ is a hot topic ...

As Millennial influencers and decision makers become more pervasive, sellers must finesse their outreach and engagement across the life cycle. Authenticity and trust will be rewarded, while overly aggressive and generic approaches will likely be rejected.
Mary Shea

Mary Shea

Forrester

FPX understands the importance of B2B CX and has plans to simplify and unify these experiences across channels...to enhance the solution with direct, indirect, self-service, and fully automated buying channels in mind.
John Bruno

John Bruno

Forrester

Rising customer expectations transform the channels that B2B firms must serve with a consistent, high-quality user experience.
Forrester Research

Forrester Research

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