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Knowledge Engineer / Professional Services.

Bethlehem, PA

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Knowledge Engineer / Professional Services

Bethlehem, PA

 

Intelliquip develops web apps for manufacturers of complex engineered-to-order fluid handling equipment to select, quote, and process orders for their products. This position is part of our dedicated and focused professional services team. Knowledge Engineers help implement the product data necessary to support the manufacturer product lines. This involves a combination of engineering know-how, ability to consider how best to model systems, working with – and mentoring – the client product engineers, etc.

We are looking for a highly talented engineer with:

  • A passion for being a professional, personable, consultant, that can support both the sales cycle, and the implementation aspects of our business
  • Strong problem-solving skills, ability to adapt to a wide variety of challenges
  • The ability to generate high quality, well-modeled solutions
  • An understanding of product data management (PDM) systems
  • Outgoing personality, able to work in a team environment and have fun

Responsibilities:

  • Implement product data solutions, curves, modeling various characteristics of the product
  • Work with configurator/rules engine type applications
  • Assist development of new features by serving as a proxy for the client, and a subject matter expert
  • Help implement configurable aspects of the solution to tailor various aspects to suit specific client needs (user experience, organization roles and privileges, etc.)
  • Provide assistance, direction and mentoring to client engineers as appropriate
  • Collaborate on Customer Implementations
  • Coordinate the planning, execution, and delivery of customer implementations of the Intelliquip IFE.
  • Interface with other members of the Professional Services team to coordinate implementations.
  • Perform periodic on-site and weekly project review meetings with customers.
  • Perform Knowledge Development activities during a project
  • Develop basic to high level competency in the use of Intelliquip’s Selector and Configurator Knowledge Builders
  • Collect data from customers for their implementations and format for importing into Intelliquip knowledge builders
  • Review customer interviews as well as published product line data and price books to extract data for completion of implementations
  • Provide pre-sales support
  • Support customer training during project handover
  • Support Development in delivering software features/releases

 

Required qualifications and experience include:

  • Bachelor’s degree in mechanical engineering or related major (Master’s Degree in Computer Science or related major, or equivalent real-world experience a plus)
  • Ability to work in the U.S.
  • Ideally 5+ years of work experience including domain experience in the fluid handling industry with complex products such as pumps, compressors, valves, mechanical seals, or similar equipment. (Hey, we can always dream.)

Read what our employees are saying ...

“The people, the leadership, the direction the company is headed… there’s always something new on the horizon, all those things come together to make this a great place to work!”
Jodi Anderson

Jodi Anderson

Director of Human Resources & Facilities

"What keeps me most excited about coming to work are the great people to work with, learning new things and the challenges that come with solving the client’s problems."

Tim Cherney

Solution Architect and Developer

“Our product is awesome. A lot of times you heard the proof is in what you show and I think we do that very well. Our product is mature and we work with a lot of people that have been with the company for years.”
Alex Boike-519087-edited

Alex Boike

Sales Engineer

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