Training your team on the ins and outs of your new CPQ solution is as important as how the solution is implemented. After all, if your team can’t or won’t use the new tool, what’s the point in investing all that time, energy, and money into it?
When selecting a CPQ vendor, it’s important to ask if those in the running offer CPQ training courses regarding solution maintenance. This will help you easily eliminate those who do not.
After all, not only is it valuable for your internal teams to receive comprehensive training during implementation, but the long-term value of developing internal expertise on how to maintain the CPQ solution ensures a lower total cost of ownership.
Next, ask if the training courses are available online, in a classroom, or a hybrid of both.
3 Types of CPQ Training
Let’s first take a look at the types of CPQ training available.
Available anytime, anywhere, online training is great for remote teams or teams spread out among different offices around the world. The ideal online training portals will offer new and expanded content regularly so your team is always working with the most up-to-date information. Access the same training materials and get everyone on board.
Some businesses prefer a more traditional training model. For these companies, your vendor of choice should offer instructor-led training for in-person sessions. Instructor-led courses may also involve online work that must be completed prior to the first day of class, post class activities, and after a certification exam.
The best of both worlds, hybrid training includes both in-person and virtual training options. This combination of online learning and weekly instructor-led web sessions can be arranged on-site for your team or as designated, in-person training sessions hosted at the vendor’s facilities.
Using professional services experts or a third-party implementation team recommended by your CPQ solution provider makes sense during the implementation phase of the project.
Once your system is up and running, it’s time for your team to take ownership of the project. To make the transition to your team (and potentially the transition to independent ownership of the solution) smoother, training from your CPQ solution provider (or from your solution implementation partner) should be clear, comprehensive, and have an end-goal in sight.
In the future, as you add new people to your team, your newly trained in-house experts will be able to bring them up to speed quickly and cost effectively.
Once you’ve verified that your new CPQ solution provider offers training in a variety of formats for your team—ideally online, in-person, and a hybrid of both—your IT team will be able to transfer knowledge about how to maintain, configure, and upgrade your CPQ solution.
Business users from sales, marketing, accounting, and operations should also be instructed on how to use the solution in their daily jobs, thus driving user adoption across the organization.
How FPX Trains Your Team
FPX offers Learning Services, a team dedicated to ensuring your CPQ project is a success. Our personalized learning environment offers a wealth of online learning courses, technical knowledge-base articles, as well as both real-world individual and team-based scenarios designed to keep your project on-track.
We help your employees become your organization’s comprehensive CPQ experts with flexible training and certification options that include in-person instructor-led training, virtual instructor-led training, and self-facilitated training online. Our training resources are organized by role and product and include nearly 200 courses and modules as well as exercises, which allow you to translate new knowledge into practical skills.
Ultimately, by investing in the knowledge and skill of your project team, you can expect higher ROI on your CPQ investment.