In an evolving business-to-business (B2B) world where buyers and sellers are independent agents, the journeys customers traverse to engage with your business are increasingly complex.
Customers now come to your business via mobile, your ecommerce website, partner networks and your direct sales organization— but if you don’t deliver the seamless experience they expect, you fail to unlock potential value that comes from attracting and retaining these empowered customers.
By simplifying your network of buying and selling processes, FPX allows your business to align with the expectations of modern customers. We reduce complexity and nurture consistent experiences for all users across all channels — from sales and partners to ecommerce users.
What is this user-centric approach to solving your complex business challenges?
We call it the Experience Management Platform (XMP).
“I can literally have the quote back to the customer in two minutes or less.”
CONTINUOUS IMPROVEMENT LEADER, BELL HELICOPTER